Privacy Policy

1. What Information We Collect

We only collect information necessary to provide our services, improve user experience, and communicate with you.

Google sign-in and member accounts

When you choose Google sign-in, ShopXN receives your verified email and unique Google account identifier to create and recognize your account. We do not request access to Gmail messages. We retain registration and latest login times, company and website details you provide, requests and replies. Registration context includes browser User-Agent, language, browser-reported timezone and device type. Where a trusted signal is available, we retain an approximate network country, not nationality; we do not store raw IP addresses for this purpose. Registration and project requests notify the site operator and may include your email and registration context. Signing in does not subscribe you to marketing emails.

Account data is used for account administration, service communication and security. Contact [email protected] to request access, correction or deletion, subject to verifying account ownership. You can revoke ShopXN access in your Google account; revocation does not automatically delete existing member and service records.

1.1 Information You Provide Directly

When you use our services, we may collect:

• Contact Information: Name, email address, phone number
• Company Information: Company name, website URL, business type
• Project Information: Your business needs, target markets, budget range
• Communication Content: Messages you send via email, forms, or chat tools

1.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent, clickstream data, referrer URLs
• Location Information: Country, region, city (based on IP address)

2. How We Use Your Information

We use collected information solely for the following lawful purposes:

We commit not to use your personal information for any purpose not stated in this policy, unless we obtain your explicit consent or are required by law.

3. Information Sharing & Disclosure

We highly value your privacy and only share your information under the following circumstances:

3.1 Service Providers

We may share information with technical service providers who help us operate our business, including:

• Web hosting and cloud service providers
• Customer Relationship Management (CRM) systems
• Email marketing platforms
• Analytics tool providers

All service providers must comply with strict data protection agreements and may only use data for purposes we specify.

3.2 Legal Requirements

We may disclose your information when:

• Required by law or government request
• Necessary to protect our rights, privacy, safety, or property
• Preventing fraud or security risks
• Enforcing our Terms of Service

3.3 Business Transfers

In the event of a merger, acquisition, or asset sale involving ShopXN, your personal information may be transferred as part of the transaction. We will notify you before any such transfer occurs.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your website experience, analyze site usage, and deliver personalized content.

4.1 Types of Cookies We Use

4.2 Cookie Management

You can control cookies through your browser settings:

• Chrome: Settings > Privacy and security > Cookies and other site data
• Firefox: Options > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Cookies and website data
• Edge: Settings > Cookies and site permissions > Cookies and site data

Please note that disabling certain cookies may affect the proper functioning of our website.

5. Your Data Protection Rights

Under applicable data protection laws (such as GDPR, CCPA, etc.), you have the following rights:

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.

5.1 Right to Lodge a Complaint

If you believe our processing of your personal information violates data protection laws, you have the right to lodge a complaint with a supervisory authority. EU residents may file complaints with the data protection authority in their country of residence, workplace, or where the alleged infringement occurred.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, use, disclosure, alteration, or destruction.

6.1 Security Measures

• Encryption: Data transmission secured with SSL/TLS encryption
• Access Control: Strict employee access permission management
• Regular Audits: Periodic security assessments and vulnerability scans
• Staff Training: Data protection awareness and security practice training
• Data Backup: Regular backups and disaster recovery planning

6.2 Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law. Generally:

• Consultation information: Retained for 3 years
• Client information: Duration of partnership plus 7 years
• Website analytics data: Retained for 26 months

7. Children's Privacy

Our services are not directed to children under 13 years of age (or the applicable age in your jurisdiction). We do not knowingly collect personal information from children.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at [email protected]. If we discover we have collected information from a child without parental consent, we will take steps to promptly delete that information.

8. Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

8.1 Change Notification

When we make material changes to this policy, we will:

1. Update the "Last Updated" date at the top of this page
2. Notify registered users via email (if the change significantly affects you)
3. Post a prominent notice on our website

8.2 Continued Use Constitutes Acceptance

Your continued use of our services after this policy is updated constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your information.